WDF Shipping Policy

Effective Date: 01/01/2026

Thank you for shopping at What Da Frog. Please read this Shipping Policy carefully before placing an order.

WDF products are made on demand. This means your item is produced after your order is placed, then shipped to the address provided at checkout.

1. Order Processing and Production

Most WDF products are made especially for you once your order is placed.

Production time may vary depending on the product type, order volume, supplier availability, public holidays, or other fulfilment conditions.

Because production may begin quickly, orders cannot be cancelled once they have entered production.

2. Shipping Timeframes

Shipping times shown at checkout are estimates only and are not guaranteed.

Delivery time may vary depending on:

Your location.
Product type.
Production time.
Shipping carrier.
Courier delays.
Customs processing.
Public holidays.
Weather conditions.
Incorrect or incomplete shipping details.
Events outside our control.

WDF is not responsible for delays caused by shipping carriers, customs, or circumstances outside our control.

3. Shipping Rates

Shipping rates are calculated and displayed at checkout before payment is completed.

Shipping costs may vary depending on the product, order size, shipping destination, carrier, and fulfilment location.

By placing an order, you agree to the shipping cost shown at checkout.

4. Incorrect or Incomplete Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

WDF is not responsible for orders that cannot be delivered because the customer entered an incorrect, incomplete, or outdated address.

This includes, but is not limited to:

Wrong street address.
Wrong apartment, unit, or building number.
Wrong postcode or ZIP code.
Wrong city, state, region, or country.
Missing delivery details.
Old address.
Typo in the shipping address.

If a package is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.

If the order has already entered production or shipped, we cannot guarantee that address changes can be made.

5. Lost, Stolen, or Missing Packages

WDF is not responsible for packages that are lost, stolen, or missing after being marked as delivered by the shipping carrier.

If your package is marked as delivered but you have not received it, please check:

Your mailbox.
Front door or porch.
Apartment reception.
Building mailroom.
Neighbours.
Local postal service.
Courier or shipping carrier.

We will help where possible, but final delivery confirmation from the carrier may be treated as proof of delivery.

6. Delayed Packages

Sometimes packages may be delayed due to courier issues, customs processing, public holidays, weather, high order volume, or events outside our control.

If your package is delayed, please check the tracking information first.

If tracking has not updated for a long period, contact us at:

whatdafrog.wdf@gmail.com

Please include your order number so we can help investigate.

7. Tracking Information

When your order ships, tracking information may be sent to the email address provided at checkout.

Tracking updates depend on the shipping carrier and may take time to appear after the order has shipped.

WDF is not responsible for tracking delays caused by shipping carriers.

8. International Shipping

WDF may ship to different countries or regions depending on product availability, fulfilment options, and shipping carrier support.

International delivery times may vary and may be longer than domestic delivery times.

Customers are responsible for checking that the product can be legally imported into their country or region.

9. Customs, Duties, and Import Taxes

Customers are responsible for any customs duties, import taxes, local taxes, handling fees, or other charges required by their country, state, or region.

These charges are not controlled by WDF and are not included in the product price unless clearly stated at checkout.

WDF is not responsible for delays, additional costs, returned packages, or delivery problems caused by customs or import processing.

10. Returned Packages

If a package is returned to sender due to an incorrect address, failed delivery attempt, refusal to accept the package, unpaid customs fees, or failure to collect the package, the customer may be responsible for any reshipping costs.

Refunds are not provided for orders returned due to customer error or failure to accept delivery.

11. Damaged, Defective, Incorrect, or Misprinted Items

If your item arrives damaged, defective, incorrect, or misprinted, please contact us within 3 days of delivery.

Email:

whatdafrog.wdf@gmail.com

Include:

Your order number.
A clear photo of the issue.
A photo of the packaging if the item was damaged during delivery.
A short explanation of the problem.

We will review the issue and may offer a replacement, store credit, or another suitable remedy if approved.

12. Multiple Items in One Order

If your order contains multiple items, they may arrive in separate packages.

Different products may be fulfilled from different locations or require different production times.

Separate deliveries do not mean your order is missing. Please check your tracking information for each shipment.

13. Contact Us

For shipping questions or order issues, contact:

whatdafrog.wdf@gmail.com

Please include your order number so we can help faster.